Click here for spring/summer from 1st April 2008
Click here for winter/early spring prices until 31st March 2008
Booking Information, Payment Terms, Cancellation and Refund Policy, General Matters, Trip Insurance
Booking Information Bookings may be made by telephone, e-mail or fax, and will be confirmed when a 25% deposit is received
Telephone: +44 20-7993 5178 Fax: +44 20-7990 9595 E-mail:
Payment Terms 25% deposit guarantees your provisional booking Up to 3 single day tours: Balance due 15 days before tour(s) start For touring of 3 days or more: Balance due 28 days before tours start.
Payment options
1. Pay by
A form to fill in for your cc details can be emailed to you or please fax, post, call or e-mail (not secure) the following info:
Name on card Full billing address for card 3 or 4 digit security code on back of card Type of card Card number Expiration date
2. Wire transfer funds from your bank to our bank account in the UK in Pounds Sterling (contact us for full wire code details)
3. Mail a personal check drawn on a UK bank in Pounds Sterling £ payable to Grosvenor Guide Services
4. Mail an international money order (from your local Post Office) payable to Grosvenor Guide Services
Mailing address: Grosvenor Guide Services Ltd, 91 Rusthall Avenue, London W4 1BN, United Kingdom
All funds received in foreign currency will be converted into Pounds by the bank at the prevailing rate. Any balance due on arrival will be calculated on net amounts still owing in Pounds Sterling
Cancellation and Refund Policy In the event of notification of cancellation, GGS refund policy (with the exception of payments to suppliers which have already been made and are non-refundable by those suppliers) is:
For up to 3 single day tours in the UK: Over 14 days notice - 100% refund 14 days to 8 days notice - 50% refund 7 days to 48 hours notice - 25% refund Less than 48 hours notice - 0% refund
For more single days or a touring programme in the UK: Over 28 days notice - 100% refund 27 days to 14 days notice - 50% refund Less than 14 days notice - 0% refund Re-Scheduling of Events. Where a booking can be re-scheduled, without loss to GGS, cancellation charges may be waived entirely at the discretion of GGS Extra Hours and Extra Mileage Charges. The 9 hours per day stipulated as a maximum for the driver/guide assumes a one hour break at lunch time, and that the arrival at the day’s destination will be by 7pm. Extra mileage for a multi-day tour will be calculated on an accumulated total which should not exceed an average of 160 miles/day. In both cases the guide will invoice and charge the client at the end of the tour, and must be paid promptly. Problems and Complaints. If for any reason clients feel that the services have been below the high standard expected from GGS a complaint must be lodged within 24 hours to GGS or to the guide if appropriate and confirmed in writing within 7 days. Failure to do so may make it impossible for GGS to take remedial action. GGS acts in all cases as an agent of the client, and can only assume responsibility to that extent. All contractual matters arising are subject to the courts of England and Wales. All arrangements made by GGS are made upon the express condition that neither GGS nor any of its agents shall be responsible for any direct, indirect, consequential or incidental damage, injury, death, loss accident, delay or irregularity of any kind which may be occasioned by reason of any act or omission beyond their control, including, without limitation, any act or negligence or breach of contract of any third party of any kind. Payment for a reservation with GGS shall constitute consent to all provisions contained herein. Insurance. Clients are advised to have comprehensive insurance to cover every aspect of their tour or trip - including cancellation.
Re-Scheduling of Events. Where a booking can be re-scheduled, without loss to GGS, cancellation charges may be waived entirely at the discretion of GGS
Extra Hours and Extra Mileage Charges. The 9 hours per day stipulated as a maximum for the driver/guide assumes a one hour break at lunch time, and that the arrival at the day’s
Problems and Complaints. If for any reason clients feel that the services have been below the high standard expected from GGS a complaint must be lodged within 24 hours to GGS or to the guide if appropriate and confirmed in writing within 7 days. Failure to do so may make it impossible for GGS to take remedial action. GGS acts in all cases as an agent of the client, and can only assume responsibility to that extent. All contractual matters arising are subject to the courts of England and Wales. All arrangements made by GGS are made upon the express condition that neither GGS nor any of its agents shall be responsible for any direct, indirect, consequential or incidental damage, injury, death, loss accident, delay or irregularity of any kind which may be occasioned by reason of any act or omission beyond their control, including, without limitation, any act or negligence or breach of contract of any third party of any kind. Payment for a reservation with GGS shall constitute consent to all provisions contained herein.
Insurance. Clients are advised to have comprehensive insurance to cover every aspect of their tour or trip - including cancellation.
